Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns

We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Along with your return, be sure to include the following

*Your order number and/or your complete name, address, and billing phone or email address

*A detailed explanation regarding your reason for returning the item(s)

*Information about whether you would like a refund or a replacement

EXCEPTIONS TO OUR RETURN POLICY

*All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 14-day return policy starts from the day your product is received. We need to have the return package postmarked within 14 days of the date that your item was delivered (regardless of what date the product was first used).

*Shipping and handling costs are non-refundable

Refunds

Once your return is received and inspected, it will be processed within 10 business days, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at help.balala@outlook.com.

Please contact our Customer service at help.balala.center@outlook.com to get the return address.